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Sign-ups for the New Salem Fiber Internet service to begin on Saturday, September 21!!

Important Sign-up Details:

· Sign-ups will take place online*.

· You do not have to attend an event to sign-up. Instructions for sign-up will be available online at the time of sign-up and in our FAQ’s at New Salem Broadband Sign-up Information.

· Sign-ups will run from September 21 through October 31.

· For homes with underground utilities: Please sign-up as soon as possible as we want to install conduit for underground installations before the ground freezes. We will only have consultations and conduit installations with homes that have signed up for service.

· You will need an email in order to sign-up as all bills will be sent to you by email and all service payments will need to be made online.

· You will not be billed until your service is installed in your home and is activated.

· Even if you signed up for WiredWest and gave a $49 deposit, you will need to sign up again. The $49 deposit you made will be applied, with interest, as a credit on your first bill.

· There will be a one-time activation fee of $99 that will appear on your first bill.

· Costs for installations are still to be determined. Our hope is to fully cover this expense for the vast majority of residents.

*Note to renters: Please work with your landlord since only homeowners can authorize installation. After installation, your landlord can transfer the service to you.

The Sign-up Launch Event will be held in the cafeteria at the Swift River School at 10:00am on Saturday, September 21 will be an informational session as well as an opportunity to sign-up with assistance. Staff from Westfield Gas & Electric (our project partner) and Whip City Fiber (WiredWest/New Salem’s Internet Service Provider) will be giving presentations on the sign-up process, installation, service options, phone specifics, streaming basics and more. They will also be on hand to answer questions following the presentations. There will be an opportunity for assisted sign-ups at the end of the meeting. When you sign-up, we recommend that you set up automatic payments from your checking account as it will be the most convenient option for you and most cost-effective for our town network. For this purpose, please bring a check/bank account information if you plan to sign up at the meeting.